Ordering and Payment

Placing an Order

1. Explore our collection of high-quality, durable, and innovative toys.
2. Select the items you wish to purchase and add them to your cart.
3. Click on the shopping cart icon when you're ready to checkout and follow the prompts.

Payment Methods
We offer various payment options for your convenience:

1. Credit Cards (Visa, MasterCard, American Express)
2. Debit Cards
3. RuPay
4. Discover
5. Cash On Delivery

Order Confirmation

1. After placing your order, you'll receive a confirmation email with your purchase details.
2. If you don't receive this email, please check your spam/junk folder or contact us at connect@tortoyse.com.

Secure Payments

1. We use secure payment gateways to protect your payment information.
2. Your payment details are encrypted and processed securely. We do not store your payment information.

Order Tracking

1. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
2. Use the provided tracking number to monitor your order's progress.

Order Changes and Cancellations

1. To change or cancel your order, contact us immediately at connect@tortoyse.com or +91-9650555717.
2. We will do our best to accommodate your request. However, changes or cancellations may not be possible once the order is processed and shipped.

Billing and Invoicing

1. An invoice for your order will be emailed to you. Please keep this invoice for your records.
2. If you need a printed invoice, contact us, and we will be happy to assist.

Contact Us
For questions or assistance with your order or payment, please reach out to us:
Tortoyse Innovations LLP
Elavakkat Cottage,
Thengumthara Kadmamkulam Road,
Pazhakulam P.O,
Adoor, Kerala - 691523
Email: connect@tortoyse.com
Phone: +91-9650555717