Tortoyse is your go-to brand for high-quality, durable, and innovative toys designed to spark joy and creativity in children.
2. What types of products does Tortoyse offer?
Tortoyse offers a diverse range of toys, including scooters, ride-on toys, and educational toys. Each product is crafted to be safe, durable, and engaging for children of all ages.
3. Are Tortoyse products safe for children?
Absolutely. Safety is our top priority. All Tortoyse products meet or exceed safety standards and are BIS certified, ensuring they are safe for children to use.
4. How can I place an order on Tortoyse?
Placing an order is easy. Browse our selection on the website, add your desired items to the cart, and follow the checkout process. We accept various payment methods, including credit cards, debit cards, RuPay, Amex, Discover and Cash On Delivery.
5. What is the shipping policy?
We process orders within 1-2 business days (excluding weekends and holidays). We offer standard shipping option. Currently, we ship only within India. For more details, please visit our Shipping Policy page.
6. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use this number to monitor your delivery status on our carrier’s website.
7. What is the return and refund policy?
We offer a hassle-free return policy. Return unused items in their original packaging within 30 days of receiving your order. For detailed return instructions and our refund process, visit our Return & Refund Policy page.
8. Can I cancel or modify my order?
Contact us immediately at connect@tortoyse.com or +91-9650555717 to cancel or modify your order. We will try to accommodate your request, but changes may not be possible once the order is processed and shipped.
9. How do I contact Tortoyse customer service?
Reach out to our customer service team via email at connect@tortoyse.com or phone at +91-9650555717. We’re here to help with any questions or concerns.
10. How do I stay updated on new products and offers?
Subscribe to our newsletter for the latest news and special offers. Enter your email address in the subscription box on our website to stay connected.
