FAQs
1. What is Tortoyse?
Tortoyse is a kids-first toy brand built with love and purpose.
We curate safe, smart, and engaging toys designed to spark creativity, build skills, and bring joy to every Indian home.
From puzzles to pretend play, wooden toys to STEM kits — every product on Tortoyse is handpicked to be meaningful, playful, and screen-free. Whether you're a parent, gift-giver, or educator, you'll find toys that grow with your child.
Because at Tortoyse, we believe slow and steady wins the play. 💚
2. What kind of toys do you sell?
We offer a handpicked range of educational, fun, and engaging toys — from wooden puzzles and STEM kits to board games and creative activity sets for kids aged 2–10 years.
3. Are your toys safe for kids?
Absolutely. Every toy is safety-checked, non-toxic, and child-friendly. We ensure our products meet quality standards and are age-appropriate.
4. How can I place an order on Tortoyse?
Simply visit www.tortoyse.com, browse our collection, add your favorite bag to the cart, and complete checkout. We accept credit cards, debit cards, RuPay, Amex, Discover, and UPI powered by Razorpay. Even EMIs can be converted on all Credit Cards.
5. What is your shipping policy?
Orders are processed within 1–2 business days (excluding weekends and holidays). Standard shipping is available across India. Visit our Shipping Policy page for more details.
6. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your delivery on the courier partner’s website.
7. What is the return and refund policy?
We offer easy returns within 30 days of delivery. The product must be unused and returned in its original packaging. For detailed instructions, visit our Return & Refund Policy page.
8. Can I cancel or change my order?
If you need to cancel or make changes, contact us at connect@tortoyse.com or call +91-9650555717 right away. We’ll do our best to help, but we cannot guarantee changes after processing.
9. How can I contact Tortoyse customer support?
Email us at connect@tortoyse.com or call us at +91-9650555717. We’re here to assist you with any queries or concerns.
10. How do I stay updated on new launches and offers?
Subscribe to our newsletter on the website to get updates on new arrivals, exclusive deals, and special promotions.
Tortoyse Innovations LLP
Elavakkat Cottage,
Thengumthara Kadmamkulam Road,
Pazhakulam P.O, Adoor, Kerala – 691523
📧 Email: connect@tortoyse.com
📞 Phone: +91-9650555717